Privacy Policy

Last updated: 1 June 2026

This Privacy Policy explains how Excursio S.L. ("Excursio", "we", "us") collects, uses and protects the personal data of visitors and customers who use our website and book experiences through our platform. We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection law.

1. Who we are

The data controller is Excursio S.L., Avinguda Diagonal 211, 08018 Barcelona, Spain (NIF U90404484). For any privacy-related request you can write to us at contact@excursio.live.

2. What data we collect

Booking details — name, email address, language preference, the experiences you reserve and the dates you choose.
Payment data — processed securely by our certified payment partners; we do not store full card numbers on our servers.
Usage data — pages viewed, device and browser type, and approximate location derived from your IP address.
Communications — messages you send to our support team or guides through the platform.

3. How we use your data

To confirm and manage your bookings and send you the necessary vouchers and reminders.
To provide customer support before, during and after your experience.
To improve our website, services and the experiences we offer.
To send service updates and, where you have consented, occasional offers you can unsubscribe from at any time.

4. Legal bases

We rely on the performance of a contract (to deliver bookings you request), your consent (for marketing and non-essential cookies), our legitimate interests (to secure and improve our services) and legal obligations (such as tax and accounting requirements).

5. Sharing your data

We share the minimum data necessary with the local guides and operators who deliver your experience, and with service providers that help us run the platform (hosting, payment processing, analytics and email delivery). We never sell your personal data.

6. Data retention

We keep booking and transaction records for as long as required to provide our services and to comply with legal obligations. Marketing data is kept until you withdraw your consent.

7. Your rights

You have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD). To exercise your rights, contact contact@excursio.live.

8. International transfers

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards such as the European Commission's standard contractual clauses are in place.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date of the last update shown above.